Privacy Policy & HIPAA Notice of Privacy Practices
Effective Date: [29-07-2025]
Applies to: Crown Caregivers Inc.
Our Commitment to Privacy
At Crown Caregivers Inc., we are committed to protecting your personal and health information. This combined Privacy Policy and Notice of Privacy Practices explains:
- What information we collect
- How we use it
- Your rights
- Our legal duties under HIPAA
- How we protect your data online and during care
Information We Collect
We may collect the following types of information:
- Personal contact info: Name, email, phone number
- Health-related information: PHI shared through service forms or caregiver interactions
- Usage data: IP address, device type, browser, pages visited (via cookies or analytics)
Text Messaging Consent
By submitting your phone number on our site or forms, you agree to receive text messages from Crown Caregivers Inc. related to your services or inquiries.
- Message and data rates may apply
- Message frequency may vary
- Text HELP for support
- Text STOP to opt out
We do not sell, share, or use your mobile information for marketing purposes. All SMS consent and opt-in data is kept private and never shared with third parties.
HIPAA: Your Rights Regarding PHI
If we provide you with care, you have federally protected rights regarding your Protected Health Information (PHI):
- Request access to or a copy of your health records
- Ask us to correct inaccurate information
- Request confidential communication (for example, no calls to your work number)
- Limit what we share (where possible)
- Get a list of certain disclosures
- Appoint a legal representative to act on your behalf
- File a complaint if you believe your rights are violated
How We Use & Share PHI
We use your health information to:
- Provide you with personal care services
- Bill Medicaid, insurance, or third parties
- Coordinate with authorized caregivers or family members
- Train staff and manage our operations
We may share your information:
- To report suspected abuse or neglect (as required by law)
- For audits or inspections by health oversight agencies
- For legal or judicial proceedings
- With coroners, medical examiners, or funeral directors
- During emergencies to protect your life, unless you object
We do not use your PHI for marketing, fundraising, or advertising without your written consent.
What Happens If There's a Breach?
We take your privacy seriously. If your PHI is ever breached in a way that may cause harm, we will notify you promptly as required by law.
Our Legal Responsibilities
- Maintain the privacy of your PHI
- Provide this notice
- Follow the terms in this notice
- Inform you of any significant changes to how we use your PHI
Online Security & Data Safeguards
We use security measures (including firewalls, access controls, and encrypted communications) to protect your data.
We will never:
- Sell your personal data
- Share your information for marketing purposes
- Allow third-party advertisers to contact you
Changes to This Policy
We may update this notice and privacy policy from time to time. Updates will be posted on our website and available upon request.
How to File a Complaint or Contact Us
You can contact us at any time with questions or concerns about your privacy or your rights under HIPAA:
Office (By Appointment Only):
Crown Caregivers Inc.
4550 W Oakey Blvd, Suite 111-N
Las Vegas, NV 89102
Phone: 1 (702) 800-5805
Email: info@crowncaregivers.com
You may also contact: U.S. Department of Health & Human Services
We will not retaliate against you for filing a complaint.